19Jul2010

The Four Easiest Ways to Improve Your Website’s Sales

Go Team

I often get asked by small businesses how they can improve the results that their website is getting if they don’t have a significant marketing budget and any specialized design or programming skills. It’s a great question, and I’m going to share the answer with you right here. The expertise I’m about to share comes from over seven years designing, developing, and marketing hundreds of different websites.

1. Benefits not Features

Rewrite your content to be focused on your customer, not on you. This focus on your customers has increased the percentage of visitors taking action in every case that we have seen. But how do you turn this somewhat vague concept into something you can implement? Simple: check out this tool provided at Future Now Inc.. It will measure the percentage of “me-focused” content (features) and “customer-focused” content (benefits) on any website URL you provide it. Rewrite your content on your homepage and key pages to be over 60% customer-focused and watch your sales rise.

2. Don’t Make Your Visitors Think

Visitors online do not read, they scan, As a result of this, they are not interested in trying to understand complicated writing that is getting in the way of what they are trying to accomplish. Check out this helpful tool provided by Added Bytes, and rewrite your content on key pages to a 6th-grade level. You will see your number of confused support calls drop and results increase.

3. Make it Easy to Contact You

Add your phone number (and maybe your address) to the top right corner. A significant number of your visitors are driven purely by convenience, and will be turned off if they cannot immediately find your contact information. Check out this answering service website for a good example of what it will look like to add your phone number to the top right corner. An example of using your address in the top right corner can be found on my website design company’s homepage. Make this change and watch as your prospects start contacting you instead of your competitors.

4. Add Something for Your Visitors

Many of your visitors are not in a “ready to buy” state right now, and they will not feel comfortable contacting you directly or giving you their contact information. Create something of value for them that they can download or read on your website and this will keep you top of mind for when they are ready to buy.

Not sure how to create something like this? Make a list of the top 5 ways that someone can achieve some sort of benefit (save money, save time, make more money, meet new people, improve their home value etc.) without spending money. You can create this in Microsoft Word, add your logo, convert to a PDF, and just like that you have a valuable resource to share.

Now go start improving your website!

About the Author

Cameron Madill is the president of Synotac Web Design, a digital marketing agency based in Portland, Oregon that is passionate about helping small businesses to grow through the web. Contact him at cameron@synotac.com. Cameron is one of our guest writers.

Cameron Madill has written 1 articles on Running A Website.

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Discussion

3 responses to "The Four Easiest Ways to Improve Your Website’s Sales"

  • with reference to making it easier to contact you I would agree and ensure you have facebook / twitter / email / phone and contact forms there for the variety of clients you may attract, some people hate the phone, some will only use the phone.

    Having them displayed at the top of your page in your ‘call to action’ is super important, nothing worse than looking at a site but not being able to find how to contact them, result next site please.

  • Dale says:

    First off like the new site!

    I am one of the guys who will only use the phone! Hate it when visiting a site and no phone number just a form to fill in.

  • Dan Harrison says:

    Yeah, although I understand the lack of phone. Having a phone number does mean lots of interruptions if you’re a one-man-band. Although you could use an answering service.

    (Thanks for the feedback btw)

    Dan

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